Use Cases

Some examples of what our customers use the Nettest for:

Resolve and prevent problems

A problem in the customer’s network or in-house?

ISP knows the customer’s actual QoS and QoE
The Nettest distinguishes customer LAN from the ISP network as a source of error
Measuring before and after the network terminating interface pinpoints the cause of the problem
24/7 monitoring for proactive customer service & predictive analytics
Transparency of own performance makes for customer loyalty

Better service at lower cost

Simply superior solutions

Greater knowledge of QoS and QoE highlights “black box” customer
Customer receives more information and is able to resolve problem on its own more often
ISP learns by linking monitoring results with customer data
Helpdesk has more and reliable information for problem-solving 24/7
ISP uses new data for upselling and marketing

Optimizing use of resources

Less is more

Monitor actual availability and quality of agreed services
Target/actual comparison of service level achieved and contractually agreed
Optimizing use of resources to achieve the agreed service level
Sell new services based on user experience

Services available 24/7 (QoS)

Permanently proactive

VoIP functioning
IPTV and VOD functioning
E-mail, FTP, http (IAS) functioning
No service restrictions or outages after updates

24/7 service quality monitoring (QoE)

Definitely better

VoIP: voice quality (MOS)
IPTV and VOD: resolution, buffer periods, stalling
IAS: speed and stability
Video telephony: setup, picture quality, interruption
Updates do not affect service quality negatively